Monday, June 25, 2012

Testimonial: Relocating your Help Button

One of our customer's son recently inquired about moving one of our help button units to California.  He was pleased to find out that a Guardian help button system can be located anywhere in the United States and Canada.  After the move, he wanted us to know how really impressed he was with the support from our representatives, "As always the staff at Guardian is one of the best!"

For more info on the different types of help buttons and other senior resources offered by Guardian, visit our website or call 877-435-7225.

Friday, June 22, 2012

Medical Alarm Testimonial

"During a test, Happy Birthday was sung to me!  Thanks!" - Fay, Farmington Hills, MI

Just one of the many little things our Customer Service does to show our customers how much we appreciate them!

Call us today to get a FREE medical alarm 1-877-HELP-CALL.

Tuesday, June 19, 2012

A Great Medical Alarm Testimonial

Our Account Executive Barb Doss received this wonderful testimonial from Randall C., whose mother lives in Indiana.

"First of all, thank you so much for your follow up and personalized response. I am glad I got a chance to consider one of your company's competitors after we spoke, which helped me realize that we were making the right decision to go with Guardian.

I'm not joking when I say that their proposed 'service' was to send a link to a website so my parents could choose their appliance and then for them to further visit for self installation guidelines - a bit of a tall order considering my parents (and I am sure many seniors) don't even have a computer! I don't think Guardian has much to worry about in terms of losing out due to customer service!"

Friday, June 15, 2012

Guardian Medical Monitoring 2012 Red Cross Blood Drive Another Success

For years Guardian employees have donated to the Red Cross during the company's Annual Blood Drive. This year was another great success! Special thanks go to the Pierce Family for generously hosting and our terrific HR department for organizing and running the event. Management also cooked and served breakfast and lunch for the employees who donated blood. The following is a letter we received from the Red Cross of Southeastern Michigan: "Thank you for all of your help with the blood drive yesterday. I hope you know how much we value your support and how much we appreciate all your hard work. The American Red Cross Blood Services staff extends their heartfelt appreciation for your efforts on behalf of the many patients whose lives depend on the availability of blood products in our community. Coordinating an American Red Cross blood drive - and knowing you're responsible for saving so many lives - makes you an invaluable contributor in our community. The results of your blood drive on June 13, 2012 are as follows: Blood Drive Goal: 31 34 Persons successfully donated one unit of whole blood 4 People gave double reds 5 First time donors!!! 38 Units of lifesaving blood were collected, giving as many as 114 hospital patients a chance to once again enjoy good health. Thank you very much for all your effort and support! We could not provide the necessary blood products to our area patients without your help. You are a true community lifesaver! Please share the outstanding results with your employees. Kelley DeLong DRD Biomedical Representative Donor Resources Development" We can't wait to do it again next year!

Monday, June 4, 2012

May 2012 Customer Service Rep of the Month

At Guardian Alarm “good customer service is good business!” We have one of the most unique customer service teams because there is always someone here to answer the phone professionally 24/7. We also have one of the friendliest, warmest people in our inbound area. Corrine Toney is a great asset to customer service as she does a good job of satisfying the customers 100% of the time with that genuinely warm personality. She has a kind demeanor and her communication skills are excellent. Corrine’s personality brings out the best in both our internal and external guest. She makes the angriest customers calm and reels them back in with her charm. Any customer that deals with her usually calls back in and asks for her again, because they know she is honest and looking out for their best interest. Please take this time in congratulating Corrine Toney as the May rep of the month. She is the image of Great Customer Service! Guardian Medical Monitoring is one of North America's largest privately owned security and life safety companies and was founded in 1930. Contact us 24-7 at 1-877-HELP-CALL (877-435-7225) or

Friday, June 1, 2012

Account Executive Alison Hill is attending Lakeshore Senior Marketing Group's 6th annual Senior Community Day today in Holland, MI to share her expertise on Guardian's latest technology! If you're in the area or plan on attending, make sure you say "Hello!"